Your Privacy Policy & Data Protection

This Privacy Policy applies to the Livebaji platform (https://livebaji.click) and its associated mobile applications. By registering or using the platform, you agree to be bound by this Privacy Policy.

We believe your personal data belongs to you. Livebaji collects only what is necessary and keeps it secure to the highest standard. Our privacy policy is built with Bangladeshi users in mind — written clearly so you can understand every detail.

Livebaji collects different types of information. Below is a detailed breakdown of what is collected and under what circumstances:

Livebaji uses your information only for specific, legitimate purposes. No data is ever used for anything unnecessary or unrelated.

• Account management: Your identity information is used for registration verification, login security, and account protection.
• Payment Processing: Your financial information is used to process and confirm deposits and withdrawals.
• KYC Verification: Identity documents are used to verify age and identity and to prevent fraud.
• Customer Support: Your contact details are used to help resolve any issues you encounter.
• Promotional communications: We may send you emails or SMS messages about offers and updates. You can opt out at any time.
• Security & Fraud Prevention: Device and betting data are analysed to detect unusual transactions or suspicious account activity.
• Legal Obligations: Certain information may be disclosed when required by government authorities or court order.
• Service improvement: Anonymous statistics are analyzed to improve the user experience.

Livebaji never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Processors: Financial information is shared as necessary to process transactions with Mobile Pay, Nagad, Rocket, or your bank.
• KYC Verification Providers: Identity document details may be shared with authorised institutions for identity verification purposes.
• Technology service providers: Cloud hosting and security service providers bound by strict confidentiality agreements.
• Law Enforcement: Sharing information with government authorities is a legal obligation in response to court orders or lawful investigations.

Your information is never shared with any third party beyond the cases mentioned above. All partners operate under strict confidentiality agreements.

Livebaji uses industry-leading technology to protect your data. Our security framework operates on multiple layers:

• SSL/TLS Encryption: 256-bit SSL encryption is used across the website and app. The padlock icon in your browser confirms your connection is secure.
• Data encryption: Sensitive data we store is kept in encrypted format and cannot be read directly.
• Firewall Protection: Advanced firewall and DDoS protection measures block unauthorised access.
• Two-factor authentication (2FA): Two-factor authentication can be enabled to add an extra layer of security to your account.
• Regular Security Audits: An external team of specialists conducts regular security audits.
• Access Control: Only authorised personnel can access specific data, and every access is logged.
• Server security: Data is stored in secure, protected data centers with 24/7 monitoring.

Livebaji uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions and ensure site security. The site cannot function properly without these.
• Performance cookies: Anonymous data used to monitor site speed and performance.
• Preference Cookies: Remembers your language, theme, and other preferences.
• Analytics Cookies: Anonymous statistics are collected to understand which pages are visited most.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to not work properly.

Every Livebaji member has certain important rights regarding their own data. You can exercise these rights at any time:

Livebaji does not retain your data beyond what is necessary. A specific retention period is set for each type of information:

• Account Information: For the duration your account is active and up to 5 years after closure for legal purposes.
• Transaction Records: Up to 7 years in accordance with financial regulations.
• KYC documents: Up to 5 years after account closure.
• Cookie Data: Deleted at the end of a session or after a maximum of 12 months.
• Support Conversations: Up to 3 years after the issue has been resolved.

Once the designated retention period ends, data is securely deleted or anonymized.

Livebaji strictly prohibits participation by anyone under the age of 18. We take every precaution to protect the privacy of minors.

• Age verification is carried out at the time of registration.
• No data is collected from minors.
• If it is found that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

Livebaji may update this Privacy Policy from time to time. For any significant changes:

• The "Last Updated" date at the top of the page will be changed accordingly.
• Members will be notified by email in advance of any significant changes.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@livebaji.click
• Live chat: Available 24/7 on the website and app
• Response time: Usually within 24 hours; up to 30 days for complex cases

Any request to exercise your privacy rights will be taken seriously and resolved as promptly as possible.